Refund policy
Return & Refund Policy
At Sam's Atelier, we strive to ensure you are happy with your purchase.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
- For hygiene reasons, used baby clothing and accessories cannot be returned.
Non-Returnable Items
- Clearance or sale items.
- Customized or personalized products.
- Gift cards (if applicable).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will arrange a replacement or refund after verification.
Refunds
- Once the returned item is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 5–7 business days.
Exchanges
Exchanges are available only for defective or incorrectly delivered items, subject to stock availability.
Return Shipping
- If the return is due to our error (wrong or defective item), we will bear the return shipping cost.
- For all other returns, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our customer support email samsaltelier2026@gmail.com before returning any product.