Shipping policy

Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with Sam's Atelier. We are committed to delivering your orders safely and on time.

Order Processing

- Orders are processed within 1–2 business days after payment confirmation.

- Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

- Standard Delivery: 3–7 business days (depending on your location).

- Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout before payment.

- We may offer free shipping on eligible orders as part of promotional offers.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available) to track your shipment.

Delivery

Please ensure that the shipping address and contact number provided are accurate. Sam's Atelier is not responsible for delays or failed deliveries caused by incorrect shipping information.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time or appears to be lost in transit, please contact us. We will coordinate with the courier partner to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please take photos of the package and product and contact us within 48 hours of delivery. We will investigate and provide an appropriate resolution.

Contact Us

For any shipping-related questions or assistance, please contact our customer support email samsatelier2026@gmail.com